I can't attest to the service of the technicians at Gropp Heating Air & Electric as I had an absolutely miserable time just trying to even schedule with them. I was told that I needed to speak to someone else and they would call me back and they never did. Then, when I FINALLY got through to them 3 calls later throughout the course of the morning, I was promptly informed that Gropp doesn't even perform the service I needed anyways...
Response from the owner:Hi Dan -
I am sorry you had this experience with our company. We do not show you in our system, so I am unable to look at the details of your calls. Please contact us and we can gather further information about this interaction. Our front office staff knows the services we do and do not provide, so should have given you that information on your first phone call so there would have been no transferring to other employees here or several phone calls necessary. This is definitely not our normal procedure, so we would be interested to gather further information so we can rectify this situation now and in the future. Thank you.
Gropp Heating, Air & Electric