I can't attest to the service of the technicians at Gropp Heating Air & Electric as I had an absolutely miserable time just trying to even schedule with them. I was told that I needed to speak to someone else and they would call me back and they never did. Then, when I FINALLY got through to them 3 calls later throughout the course of the morning, I was promptly informed that Gropp doesn't even perform the service I needed anyways...
People were friendly but never returned. We accepted a quote for a minimal job and heard nothing. After a month we called and they requoted us. Then nothing again. We waited another month and a half and finally decided to go with another company.
There seems to be some disconnect between the office and the personnel. This, unfortunately, cost them our business.
There seems to be some disconnect between the office and the personnel. This, unfortunately, cost them our business.
Response from the owner:We apologize for the disconnect between our office and personnel. We hope your project went well and that we can earn your business in the future should additional HVAC needs arise.
I recently had Gropp Heating, Air & Electric clean the ducts in my home, and the experience was very positive. Scheduling was straightforward, the technicians arrived on time, and they explained what they were doing throughout the process. The work was done carefully and efficiently, and I noticed an improvement in airflow afterward. Overall, I’m satisfied with the service and would use them again in the future.
Response from the owner:Thanks for sharing your positive experience with Gropp Heating, Air & Electric. We're glad to hear that you noticed an improvement in airflow after the duct cleaning. Please don't hesitate to call if you find you need HVAC or Electrical work in the future!
I really appreciate Gropp's expertise and quick response. Unfortunately, I had an issue with my HVAC recently, but they diagnosed it quickly and will will have it resolved to my satisfaction as soon as the parts arrive. I couldn't ask for more in this situation.
Response from the owner:Thank you for trusting our expertise and quick diagnosis, Dan.
Great, friendly service and the right skills to get you up and running again quickly. Gropp saved the day (again)!!
Response from the owner:We are pleased to hear about your positive experience with our friendly service and skilled team, Trina!
I went in and asked for a quote on some electrical work, and Travis walked across the street immediately to my business and gave me a very reasonable quote. In a totally different situation the next day I ran out of gas in Garfield with no phone or wallet. I walked into the small bar in town and Travis was there and recognized me. He drove with me to the gas station and filled my truck up for me with no hesitation, helping me get home safe to Moscow in a very difficult situation. Travis is an incredibly kind and generous person. I highly recommend Gropp!
Response from the owner:We are excited to hear about Travis's exceptional service and kindness. Thank you for recommending Gropp!
We have used them since Scott started his business, and he has always been up front and professional
Response from the owner:We appreciate your loyalty and thank you for trusting Gropp with your home comfort, George!
This company is very good in customer service. Thank you for your help
Response from the owner:Thank you for recognizing our customer service, Hugh. We appreciate your trust in Gropp Heating Air & Electric.
Response from the owner:Thank you for rating your experience with our team, Sarah!
