People were friendly but never returned. We accepted a quote for a minimal job and heard nothing. After a month we called and they requoted us. Then nothing again. We waited another month and a half and finally decided to go with another company.
There seems to be some disconnect between the office and the personnel. This, unfortunately, cost them our business.
There seems to be some disconnect between the office and the personnel. This, unfortunately, cost them our business.
Response from the owner:We apologize for the disconnect between our office and personnel. We hope your project went well and that we can earn your business in the future should additional HVAC needs arise.
I recently had Gropp Heating, Air & Electric clean the ducts in my home, and the experience was very positive. Scheduling was straightforward, the technicians arrived on time, and they explained what they were doing throughout the process. The work was done carefully and efficiently, and I noticed an improvement in airflow afterward. Overall, I’m satisfied with the service and would use them again in the future.
Response from the owner:Thanks for sharing your positive experience with Gropp Heating, Air & Electric. We're glad to hear that you noticed an improvement in airflow after the duct cleaning. Please don't hesitate to call if you find you need HVAC or Electrical work in the future!
I really appreciate Gropp's expertise and quick response. Unfortunately, I had an issue with my HVAC recently, but they diagnosed it quickly and will will have it resolved to my satisfaction as soon as the parts arrive. I couldn't ask for more in this situation.
Response from the owner:Thank you for trusting our expertise and quick diagnosis, Dan.
I went in and asked for a quote on some electrical work, and Travis walked across the street immediately to my business and gave me a very reasonable quote. In a totally different situation the next day I ran out of gas in Garfield with no phone or wallet. I walked into the small bar in town and Travis was there and recognized me. He drove with me to the gas station and filled my truck up for me with no hesitation, helping me get home safe to Moscow in a very difficult situation. Travis is an incredibly kind and generous person. I highly recommend Gropp!
Response from the owner:We are excited to hear about Travis's exceptional service and kindness. Thank you for recommending Gropp!
We have used them since Scott started his business, and he has always been up front and professional
Response from the owner:We appreciate your loyalty and thank you for trusting Gropp with your home comfort, George!
Response from the owner:Thank you for rating your experience with our team, Sarah!
Heat stopped working in the cold and they squeezed us in that day and fixed the problem super fast. Great customer service and the technician was amazing.
Response from the owner:We greatly appreciate your feedback and are thrilled to hear about your positive experience with Gropp Heating Air & Electric! Providing honest and reliable service is at the core of our values, and we're glad to have exceeded your expectations. Thank you for choosing us!
As always, Gropp shines! ⭐ They always show up on time or early, great communication and do a good job. And their prices are always reasonable. They installed our new AC a few years ago and replaced a dead baseboard heater for us today.
Response from the owner:Thank you so much, Jessie, for your glowing review and for choosing Gropp Heating Air & Electric for your HVAC needs! We're thrilled to hear that you've had consistently positive experiences with us. It was our pleasure to install your new AC a few years back, and we're glad we could assist you again with replacing the baseboard heater. If you need anything else in the future, don't hesitate to reach out. Thanks again for your kind words and your continued support!
Great company. Hired them to do some electrical work at U of I and they did fantastic. It looked neat and they had me inspect their work after. Its clear these guys take pride in their trade.
Response from the owner:Thank you, Jeff, for your glowing review of Gropp Heating Air & Electric! We greatly appreciate your kind words and are thrilled to hear that you were pleased with the electrical work we completed at U of I. Ensuring both quality and professionalism is at the core of our values, and we're delighted that our dedication to excellence was evident during your inspection. Should you ever require our services again, don't hesitate to reach out. Thanks again for choosing Gropp!
