I really appreciate Gropp's expertise and quick response. Unfortunately, I had an issue with my HVAC recently, but they diagnosed it quickly and will will have it resolved to my satisfaction as soon as the parts arrive. I couldn't ask for more in this situation.
Great, friendly service and the right skills to get you up and running again quickly. Gropp saved the day (again)!!
I went in and asked for a quote on some electrical work, and Travis walked across the street immediately to my business and gave me a very reasonable quote. In a totally different situation the next day I ran out of gas in Garfield with no phone or wallet. I walked into the small bar in town and Travis was there and recognized me. He drove with me to the gas station and filled my truck up for me with no hesitation, helping me get home safe to Moscow in a very difficult situation. Travis is an incredibly kind and generous person. I highly recommend Gropp!
We have used them since Scott started his business, and he has always been up front and professional
This company is very good in customer service. Thank you for your help
Heat stopped working in the cold and they squeezed us in that day and fixed the problem super fast. Great customer service and the technician was amazing.
Response from the owner:We greatly appreciate your feedback and are thrilled to hear about your positive experience with Gropp Heating Air & Electric! Providing honest and reliable service is at the core of our values, and we're glad to have exceeded your expectations. Thank you for choosing us!
As always, Gropp shines! ⭐ They always show up on time or early, great communication and do a good job. And their prices are always reasonable. They installed our new AC a few years ago and replaced a dead baseboard heater for us today.
Response from the owner:Thank you so much, Jessie, for your glowing review and for choosing Gropp Heating Air & Electric for your HVAC needs! We're thrilled to hear that you've had consistently positive experiences with us. It was our pleasure to install your new AC a few years back, and we're glad we could assist you again with replacing the baseboard heater. If you need anything else in the future, don't hesitate to reach out. Thanks again for your kind words and your continued support!
Very professional and knowledgeable!
Response from the owner:Thank you so much, James, for taking the time to leave us such a glowing review! At Gropp Heating Air & Electric, we pride ourselves on providing top-notch service, and we're thrilled to hear that you found our team to be professional and knowledgeable. Customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Huge kudos to the 2 young employees that took the time to help an older gentleman with a flat tire this morning. The world needs more of this!
Response from the owner:Thank you so much for sharing your experience, Renee! At Gropp Heating Air & Electric, we're dedicated not only to providing top-notch service but also to being good neighbors in our community. We're incredibly proud of our team members for going above and beyond to assist in a time of need. Your kind words mean a lot to us and serve as a reminder of the values we hold.
